Return & Exchange Policy

We want you to love every saree you receive from Abhrikaa. Here's how we make it right if something isn't perfect.

At Abhrikaa, every saree is selected with care, and we want each customer to feel confident shopping with us. This Return & Exchange Policy explains when and how you can return or exchange an item, and how refunds are processed.

By placing an order with us, you agree to the terms outlined in this policy, along with our Terms & Conditions.

You are eligible for a return, exchange, or refund if any of the following apply:

• ✅Wrong item received: you received a different saree, colour, or size than what you ordered
• ✅Damaged or defective: the saree arrived torn, stained, or with a manufacturing fault
• ✅Significant mismatch: the product is materially different from the description or images on our Website
• ✅Missing items: part of your order was not included in the delivery

To keep things fair for all our customers, we are unable to accept returns in the following cases:

• ✖The saree has been worn, washed, ironed, altered, or perfumed
• ✖Original tags, labels, or packaging are missing or damaged
• ✖The return request is made more than 3 days after delivery
• ✖Items purchased during clearance or final sale (clearly marked as "Non-Returnable" at checkout)
• ✖Change of mind after delivery, unless the item still meets the conditions in Section 2

• ◆Exchanges are subject to stock availability of the requested item.
• ◆If the replacement item is unavailable, we will offer a refund or store credit instead.
• ◆One free exchange is offered per order for wrong item or defective product cases.

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method

• ◆bKash / Nagad / Rocket payments: refunded to the same mobile number used for payment
• ◆Bank card payments: refunded to the original card via the payment gateway
• ◆Cash on Delivery orders: refunded via bKash/Nagad/Rocket to a number you provide, or as store credit

Processing Time

Approved refunds are processed within 5–7 business days from the date we receive and inspect the returned item.

• ◆Orders can be cancelled free of charge before dispatch — contact us as soon as possible via email or Facebook Messenger.
• ◆Once dispatched, an order cannot be cancelled — please follow the return process instead after delivery.

Need Help With a Return?

We're here for you. Reach out and our team will guide you through the process.